Refund policy

RETURN POLICY: 

I’m dedicated to ensuring my collectors are completely satisfied. That’s why you’ll have seven (7) days after receiving an original artwork to decide if it’s the right fit for your space. If you decide to return the artwork, it must be shipped back to me in its original condition and original packaging, insured for its full value, and shipping is to be paid by the buyer.

For questions about returns or to start a return, you can contact me at info@karajeanestey.com. 

 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@karajeanestey.com.